ATTENTION! TO ALL VISITORS

Open for Aesthetic Services

We're pleased to announce that, in addition to being open for medical visits, we will resume offering aesthetic services in our clinic. Please schedule a telehealth visit to discuss with the doctor before your procedure in the clinic.

COVID-19 Antibody Testing Available

If you suspect that you have been exposed or infected with COVID-19, you may be a candidate for this antibody test. Most medical insurances support COVID-19-related testing. If you don’t have insurance, we also offer self-pay specials. Please contact our office or request a telehealth appointment for details.

Supplements to Enhance Immunity Systems

Dr. Chen partners with Metagenics to provide supplements to enhance immunity systems. Please use this link or ask Dr. Chen in your appointment.

Telehealth 

To help slow down the spread of COVID-19 and follow the shelter in place order, we have converted most of our outpatient medical appointments to telemedicine by using HIPPA compliant technologies. Patients continue to receive high quality care through video visits, these include common urgent illness, and infections, skin problems, chronic illness management and prescriptions. Dr. Chen has extensive experience from her previous work with AmeriHealth and other telehealth companies. According to the order of the California Department of Insurance, Telehealth is recommended and covered by all major insurances.

Office Hours

We are open for essential services on reduced hours, these include but are not limited: elective office procedures, vaccination administration, diagnostic tests and other essential services. We are available by phone at (408) 300-9298, by email info@echenmd.com, or through the Request Appointment link above. Please leave a voicemail if we cannot pick up your call immediately. We will respond to you as soon as possible.

Our Safety Measures

The safety of our clients and staff is our priority, we take extra precautions to protect our clients, staff and providers. We have put in new policies and guidelines to promote social distancing. They include: 

• All Dr. Chen’s office staff and provider are checked daily for temperature, and symptoms of COVID-19 like symptoms (according to most updated CDC guidelines) before they are allowed to start their work schedule.
• Each staff member wears not only medical grade masks and gloves, but a special face shield, help stop or slow the spread of COVID-19.
• Special Ultraviolet light and air ventilation are used to help stop or slow the spread of COVID-19.
• Patients are encouraged to wear a mask, scarf, bandana or other facial covering and gloves during their appointment to help stop the spread of COVID-19.
• The waiting room is closed. Patients arriving at our office will wait in their car until they are ready to be seen by our provider.
• Patients are encouraged to travel alone, unless they require a companion for ambulation, triaged or other special circumstances.
• All patients are triaged by asking about their travel history, fever, cough, runny nose, shortness of breath, diarrhea, etc. If patients have symptoms, they are asked to reschedule their appointment until they have been symptom free for at least 10 days.
• All patients have their hand sanitized once they check-in.
• All rooms are sanitized after each patient. All surfaces at our practice are also sanitized every hour.

請注意! 給所有的訪客

開放醫美服務

我們很高興地宣布，除了開放醫療服務外，我們將繼續在診所提供醫美服務。請先安排遠程視頻與醫生討論，我們會再安排您來診所進行治療。

提供COVID-19抗體測試

如果您懷疑自己已暴露或感染了新冠病毒(COVID-19)，則可以參加此抗體測試。大多數醫療保險都支持與COVID-19相關的測試。如果您沒有保險，我們還會提供自費特惠。請聯繫我們的辦公室或請求遠程醫療預約以獲取詳細信息。

增強免疫系統的保健品

陳醫師與Metagenics合作，提供增強免疫系統的保健品。請使用此鏈接或在預約中詢問陳醫師。

遠程醫療

為了幫助減緩COVID-19的傳播並順應居家避疫的政府命令，我們已使用符合HIPPA的技術將大多數門診醫療預約轉換為遠程醫療。通過視頻訪問，患者繼續得到高質量的護理，其中包括常見的緊急疾病，感染，皮膚問題，慢性病管理和處方。陳醫師在此前與AmeriHealth和其他遠程醫療公司的合作中擁有豐富的經驗。加利福尼亞州保險局建議使用Telehealth，主要保險有給付。

工作時間

我們已減少時間，只開放部分的服務，這些服務包括但不限於：非緊急手術，疫苗接種管理，診斷測試和其他必須性服務。我們的電話是（408）300-9298，通過電子郵件info@echenmd.com，或通過上面的“請求約診”鏈接。如果我們無法立即接聽您的電話，請留下語音郵件。我們會盡快回覆您。

我們的安全措施

客戶和員工的安全是我們的首要任務，我們會採取額外的預防措施來保護客戶，員工和提供者。我們制定了新的政策和準則來促進社交疏離。它們包括：

• 每天都要檢查陳醫師的所有辦公室工作人員和提供者的溫度以及COVID-19的症狀，例如症狀（根據最新的CDC指南），然後才允許他們開始工作。

• 每位工作人員不僅要戴醫用級口罩和手套，還要戴上特殊的面罩，以幫助阻止或減緩COVID-19的傳播。

• 特殊的紫外線和空氣流通可幫助阻止或減慢COVID-19的擴散。

• 鼓勵患者在就診期間戴口罩，圍巾，頭巾或其他面部覆蓋物和手套，以幫助阻止COVID-19的傳播。

• 候診室關閉。到達我們辦公室的患者將在車上等著，直到準備好看診。

• 鼓勵患者獨自來看診，除非他們需要陪伴或其他特殊情況。

• 通過詢問患者的旅行史，發燒，咳嗽，流鼻涕，呼吸急促，腹瀉等對所有患者進行分類。如果患者有症狀，則要求他們重新安排約診，直到無症狀至少10天。

• 所有患者都必須在辦理登記手續後洗手。

• 所有房間在每個病人之後都要消毒。我們的做法是每小時清潔一次所有表面。